SLA Running on weekends
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04-15-2024 09:30 AM
Greetings everyone,
The SLA is active during weekends. I have reviewed the SLA definition and the scheduled , everything appears to be in order. I am uncertain about the problem. I have included a screenshot for reference.
Any assistance would be greatly appreciated.
Thank you.
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04-15-2024 09:38 AM
Hi @Community Alums
May be i am wrong, but SLA will be active, please check the breach time, is that getting impacted due to weekends?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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04-15-2024 12:20 PM
Hi @Community Alums
Your schedule is seems to be correct.
The only issue here could be the timezone defined in SLA, sometimes the user/ system is in different timezone that what is defined in SLA configuration.
Please mark reply Correct/Helpful
Regards,
Siddharam
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04-15-2024 01:49 PM
Hi @Community Alums ,
Even if the SLA is active during weekends, is it running or in pause state? Can you please share a SLA with the error together with the users timezone?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
