SLA Running on weekends

[Community Alums]

Greetings everyone,
 The SLA is active during weekends. I have reviewed the SLA definition and the scheduled , everything appears to be in order. I am uncertain about the problem. I have included a screenshot for reference.

Any assistance would be greatly appreciated.

Thank you.

[Dr Atul G- LNG]

Hi @Community Alums 

May be i am wrong, but SLA will be active, please check the breach time, is that getting impacted due to weekends?

[Sid_Takali]

Hi @Community Alums 

Your schedule is seems to be correct.

The only issue here could be the timezone defined in SLA, sometimes the user/ system is in different timezone that what is defined in SLA configuration.

Please mark reply Correct/Helpful

Regards,

Siddharam

[AndersBGS]

Hi @Community Alums ,

Even if the SLA is active during weekends, is it running or in pause state? Can you please share a SLA with the error together with the users timezone?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders