SLA's Based on User's Location Business Hours(9 to 18)

Esha5
Kilo Contributor

‎01-13-2022 09:34 PM

Hi All,

I want to trigger SLA based on User's location timezone. Below is how my instance is configured for Incident Table.

I have a Reference Field where i'll select user and submit the incident. Based on User's Location Business Hour's SLA's should trigger.

I have created a Schedule from 09 - 18 Hrs and made time zone as floating.

 

But here user Time Zone is not getting passed, users time zone every time its tacking is GMT while SLA's are triggering which has a dependency over Schedule time.

I need users locations time zone based caller location in the incident form, Guide me if i'm doing wrong.

Thanks In advance.

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Maik Skoddow
Tera Patron
Tera Patron
In response to Maik Skoddow

‎01-26-2022 08:31 PM

Hi @Esha 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

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