In UI15 the email icon in tickets was on the bar at the top of the window. Now I have to click on more More options button and then select Email. Is there any way to move the Email icon back on to the bar?UI15UI16
Hi, I am trying to convert the existing workflow into Flow designer. In the current workflow, there is a IF script that has some logic. How do I replicate that logic within the IF script of the flow designer? In short, I need to write the custom logi...
I'm trying to move values/answers from a variable set in a record producer from instance A to instance B by exporting and importing the data via XML, using data from the "sc_multi_row_question_answer" table, but the data isn't being populated in inst...
Hi experts, I have a Transform map where I'm doing a coalesce on the 'customer_id' to target table 'u_customer'. Order data is duplicated in the source table, and the way to ensure only 1 record entry gets inserted/updated is by Customer ID (custome...
Hello, I have a run script in workflow editor that fires another workflow. var wf = new global.Workflow();var context = wf.startFlow('dslfjkdsj3dkfj3dls', current, current.update()); The sub-workflow has a couple of Activity Outputs. I was wondering ...
I'm creating a Flow to achieve the followings. Could someone please advise me on how to implement this in Flow Designer? 1. Lookup multiple records for Table-A with some filter condition.2. For each record in Table-A, create new records in Table-B ba...
Hi Community, I want to push the assigned to email address in current problem form by using business rule and script include combination:- i configured below script include for fetching the assigned to email addressand also i configured the business ...
Hello all, I am trying to populate the dept code with an onChange client script, but it keeps returning 'undefined' when i attempt to dot walk to the id field on the department table. When i use getDisplayValue() the field does not return anything at...
Hi,I noticed that variable attributes don't work properly in Service Portal.Setting "ref_ac_columns" won't display the expected columns in the reference field of a catalog item (the columns remain searchable though).This can be quite critical as only...
Hi,I have a requirement like i have a custom field in a table and it is of type password2 type. Now i want to decrypt the data which is stored in that custom field for all the records in the table. No need to store that decrypt value into another fie...
Hi ServiceNow Community, This is my first posted question, but I have used the community resources for some time now. I've always been able to find the answer to my question if not here then on other forums, but after digging around for a few days no...
Hello Developers,I have been trying to update to update userid which is on user table for 1000+records,It is not taking correct format, I guess there is something wrong in the script.I want to update userid as 'AZ123@company.com' , Could anyone sugge...
hi all, We are setting up some ATF test cases and we are looking for answers to some challenges we got and also for best practices with using the moduleAny best practices when it comes to ATF other than to create parameterized tests?Can we create mod...
When an internal user clicks ‘ Get Help’ on the portal home page they will be taken to an intake form. Please check screenshot i need to show those fields in the form. please do needful
Hi, I need to reset the whole flow designer flow when there is a change in Approver.Based on a User reference field and state, triggering an approval flow through Flow Designer.Need help in how to cancel the previous "Ask for Approval" request and re...