Hi, guys There's a need for me to create an catalog item which has 2 variables. One of them would be a Selectbox with many options. The second one, would also be a Selectbox (or a Reference field) that depends on the first one's answer. Example: If ...
Hello, I have a requirement to create a child record in child table when a record is inserted into parent table based on the value selected from parent table. As of right now I have 1 parent table and 2 child tables. For example, if you select a valu...
I have several users with the snc_external user role as they are external to our company. The problem is that when they create a ticket, they are not able to see any details such as the description, add information afterwards on the ticket or even ac...
I want to clear all other input fields in the popup window for a MRVS when the first out of four variable has changed. Here is what the current script looks like: function onChange(control, oldValue, newValue, isLoading) { alert("HERE!"); if (is...
Hi all [SAN DIEGO VERSION] I know I can hide a button by changing the condition on the UI button itself, however, I don't wanna do that because they are in the global scope. I got this to work once but it's not working anymore I know the but...
Hi The management would like to get an email anytime admin impersonate a user. I got the email notification working but I am not able to get who is the user name in the body of an email? help please? I found this article helpful but the script sends ...
Hello: I am new to widgets. I'd like to create catalog tasks for e-signature from a custom task table. I've followed the steps at the helpful link below to create widget which embeds the e-sign widget. https://community.servicenow.com/community?id=co...
I have a script inside of a record producer. I need to have it look at 2 different fields to populate "currrent.request_type" - It's doing it fine for the first batch where it looks at producer.request_type but then the last batch that says producer....
I've recently built a flow using Flow Designer to post incident details to an MS Teams Channel using the OOB MS Teams Spoke. Business requirement was to post details whenever a new journal entry (Actions Taken) is posted on major incidents assigned t...
Hi All When ever the User get inactive i want to update the incident worknotes please reassign the ticket to some one. I used follwing business rule in SYS_USER table and AFTER / UPDATE condtion. But i not able update the worknots. Please some one he...
Hi Experts,Sorry if I am asking the same question again, but can someone please share some information on how OAuth works in ServiceNow?Our implementation Consultant mentioned that OAuth can be used with REST integrations.It will be helpful if someon...
Hello, The Dictionary Entry Override on assignment_group was done by a consultant. If Database team login, they can only see and assign incidents to Database Team and IT Service Desk Team. We would like to add an "Or" condition in the code where if ...
im logged in as admin with all security roles
Hi All, Working on test case for creation of problem from incident. After submitting the incident form a problem record is created. I want to access that record via the problem reference field from the incident. How to do that via server side script ...
I need help in creating a database view between two custom tables where I am not able to find common field them but there are 2 fields which are showing same result. Name of the field is Application Name and Asset name.