SLA Timeline Issue - Not showing Pause periods.

[Gpope]

Hi all ! 

I have this issue on SLA for Case Tasks. Let me explain you : 

When new CASE is created, a new Case Task is created as well.. I've set up the Case Task SLA to pause when parent case is on hold or in review. 

When I put Parent Case on hold, SLA timeline on Case Task shows as paused: 

The issue is, when I put Parent Case back to OPEN. The timeline is not showing any PAUSE period as the Case SLA shows: 

SLA Timeline should look like parent Case SLA ( with pause periods in between ) 

Can someone help me please? 

Thanks!!

[Sujatha V M]

@Gpope  Based on your snippets, I could see "Business time left" on child SLA and "Business Elapsed Time" in parent SLA. 

Please check if the below link helps on your issue, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747448

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.