SLA updating elapsed time on incident form

[nicolancl]

Hello guys, I would like to ask you all a question about SLA in the related list in the incident form.I have noticed that the elapsed time is doesn't show the value in real time but It is necessary to refresh the SLA. Are there any suggestions to solve the problem, to bypass or permit to refresh it with an inline button?

[seanphelan]

By default when a user opens a task, the SLA timing information for that task is not automatically recalculated. You can enable this information to be automatically recalculated each time the task is opened, to provide current information rather than information from the last scheduled job.

Procedure

1. Go to Service Level Management > Properties > SLA Engine.
2. For the Recalculate Task SLA records when a task's form is displayed property, select the Yes check box.
   Note: This property is disabled by default because there is a potential performance impact when several users concurrently open tasks.
3. Click Save.

SLA has default scheduled jobs to regularly refresh the time calculations on each active task SLA.

• SLA update (breach after 30 days): repeats every 5 days
• SLA update (breach within 1 day): repeats every hour
• SLA update (breach within 1 hour): repeats every 10 minutes
• SLA update (breach within 10 min): repeats every 1 minute
• SLA update (breach within 30 days): repeats every day
• SLA update (already breached): repeats every day
  Note: By default, the SLA update (already breached) scheduled job will calculate either for up to one year after it was breached or if 1000% of its allocated time is breached. You can set this maximum actual elapsed percentage value property in the SLA Engine properties.

Scheduled job runs more frequently when the task SLA is closer to being breached.