Slack Spoke - Modal Interactions
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04-02-2025 09:39 AM
I have been able to get a modal to populate upon the use of a Slash command following the instructions provided on ServiceNow's Slack Spoke documentation here. The issue I am running into is getting a response back. Here are the steps that seem to be occurring:
1. Slash command sent to ServiceNow by accessing the Scripted REST Resource from the Slack Spoke called, "Slack Command Service".
2. Scripted REST Resource runs the 'Open Modal' flow designer action.
Then it dies there. The Open Modal action will run and return a response payload that aren't the inputs I selected through the Slash command. Additionally, the Slack Spoke, 'Inbound Decision' I setup for a flow to run when the model is finished doesn't run.
Anyone have any experience with Slack Spoke modals and able to help me out here? I can provide more details.
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08-24-2025 07:41 AM
Hi, I am facing the same issue. Please let me know of you were able to find a solution for this. I want to continue in the same flow when modal is submitted, so that I can send response to User in same slack chat where the slash command was initially sent by User.
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08-25-2025 10:31 AM
Did you ever figure this out?
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3 weeks ago
I have got stuck at exactly the same spot! Please could anyone update me as to whether you overcame this?
