SLAs Not Bring Created When HR Case Is Created From Platform

JDX7913 · ‎06-04-2025

When I create the HR case from the portal, the SLAs are being created as follow:

When I create HR case from the platform, the SLAs are not being generated:

Did I miss something when creating these SLAs?

Thank you.

Dr Atul G- LNG · ‎06-04-2025

Please check the SLA start condition. Do you have any specific conditions defined in the SLA?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Swapna Abburi · ‎06-04-2025

Hi @JDX7913

Is SLA definition Start condition is satisfied when HR case is opened from platform? Please share the screenshot of the SLA definition condition.

Dr Atul G- LNG · ‎06-04-2025

Hi @JDX7913

Please check the SLA start condition. Do you have any specific conditions defined in the SLA?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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JDX7913 · ‎06-04-2025

Yeah, it was the start condition that was off. Thank you!

Dr Atul G- LNG · ‎06-04-2025

Please close the thread by accepting answer.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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