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SLAs on Catalog Task Variables Not Triggering

Joshua Cassity
Kilo Guru

We're trying to setup a SLA that's specific to an option on a catalog item select box. See condition below:

find_real_file.png

And when we submit a request where this option has been placed into the appropriate variable on the task, nothing happens. See below:

find_real_file.png

Any ideas on why this would not be working properly? Did we find a bug?

11 REPLIES 11

sandeep19
Kilo Explorer

Hey did you got the solution for this? even I got same issue can you help me how to solve this issuse.

 

Thanks in advance

Not yet.. but we've just went on to other things at this point.