slowness in servicenow instance
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06-18-2024 07:01 AM
Hi Guys,
I am facing lot of slowness in ServiceNow as even the incident form is not being to able to load.
Can you please suggest solution for this!!
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06-18-2024 07:30 AM - edited 06-18-2024 07:31 AM
This is a good place to start: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0517241
Also, as with any web application, trying in on and off VPN, with different computers and internet connections, and running a speed test can rule out environmental issues.
After trying those steps, list the steps you took and the result and you can go from there.
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06-18-2024 07:30 AM
Hello @tGhadage ,
Check if there is any long running job running or not? If yes Kill it.
For long run :
1> check if there are any scheduled script / report are there or not, if yes try to disable them (scheduled reports eg. running on metric table OR report with many (OR) query)
2> check if scripts are created using SNOW guidelines or not. (wont impact much though)
Regards,
Akshay
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06-18-2024 08:01 AM
May be you need to clear your browser history and cache .Again try to login
