How to generate link to table record in Workflow Studio?

[MBarrott]

I am wanting use the Send Email action to inform respective end-users of a change to their request record. While I've captured the details of the request record I also want to include a link to the ticket record if they want to jump in and make changes. 

How can I generate and include a link to this record? 

I've seen previous posts using a "Generate Link to Table Record? action but I'm not seeing it at all as an option in Workflow Studio. Was this removed?

[Yashsvi · Accepted solution]

Hi @MBarrott,

please check below links:

https://www.servicenow.com/community/now-platform-forum/flow-design-action-generate-link-to-table-re...

https://www.servicenow.com/community/now-platform-articles/flow-designer-record-link-generator/ta-p/...

Thank you, please make helpful if you accept the solution.

[MBarrott]

Hi @Yashsvi, 

Do you know if ${URI_REF} is supported in Workflow Studio? I tried using that in the Send Email action body and it just output raw text. 

[Yashsvi]

Hi @MBarrott,

In ServiceNow's Workflow Studio, `${URI_REF}` is not supported directly in the `Send Email` action. Instead, you should use built-in variables and scripting. For example:

<a href="${gs.getProperty('glide.servlet.uri')}incident.do?sys_id=${current.sys_id}">View Incident</a>

This will create a dynamic link to the incident record. Use `${variable_name}` for other dynamic content in your email body.

Thank you, please make helpful if you accept the solution.

[MBarrott]

Thanks @Yashsvi,

The link to the import spoke worked perfectly. Have marked your reply as accepted solution.