SMS alternate in Notification

[shuguang2]

Hi, has anybody used SMS alternate field & actually get it working?
I have configured this field in a Notification definition and configured a device that should receive SMS from this notification. A notification is actually created with the content of this SMS alternate field as Subject and my mobile device as the recipient. See attachment.

However the SMS I received is without any content. I expected to receive the email subject as SMS. What I see is that in the header definition section, the subject is empty. Anybody knows why is that, where can I change it to get the header subject filled?

Thanks a lot for advices!

Shuguang

[NamrataJain]

Hi,

I am trying to configure a sms notification for a user in USA having network carrier as AT&T.

I have followed all the steps on wiki, but the sms is not going on.

Also, the user needs email notification as well as SMS.

Any help would be much appreciated.

Thanks in advance.

Best Regards,

Namrata Jain

[shuguang2]

Hi, have you checked in ServiceNow Sent list that notifications are sent out ? (to either email or SMS address of this user?) if that's case the chance is the user has to switch on the email2SMS service with AT&T. The operator has to support this feature. We have users in America using AT&T and it works. It is just a question of setup.

Regard

Shuguang

[NamrataJain]

Hi,

I have solved this issue.

Thanks for all the help

Best Regards,

Namrata Jain.

[Sumisngh29]

Hi Namrata,

I hope you are doing good

I was also exploring this feature. Although notification is triggering but not SMS. If you could really help with this
Thanks

Sumit