snc_internal role not get assigned to users

[manirathore]

According to the servicenow documentation, whenever the user logs in first, snc_internal role is automatically assigned. But it is not working.

[Murthy Ch · Accepted solution]

Right, you cannot add any other roles to snc_internal. It should be stand-alone role. That's how SN implemented this

[Dr Atul G- LNG · Accepted solution]

Yes, but Flow is recommended as it is low/no-code. I think I’ve answered your question—please accept the answer and close the thread."

[manirathore]

we can go with the business rules as well right?

[Dr Atul G- LNG · Accepted solution]

Yes, but Flow is recommended as it is low/no-code. I think I’ve answered your question—please accept the answer and close the thread."

[manirathore]

Thank you the solution.
can you please tell from where did you get to know that snc_internal should be stand alone role. Is there any business rule ? I tried to find that code/flow but no luck.

[Dr Atul G- LNG]

Hi @manirathore 

snc_internal and snc_external roles are added in the instance when you activate the plugin called 'Explicit Role'. If you activate that plugin and try to add any role to snc_internal or snc_external, it won’t work.

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/contextual-securit...

[Dr Atul G- LNG · Accepted solution]

Hi @manirathore 

Here you go. I’m sure this is what you’re looking for. If yes, please accept it as the answer and close the thread.