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snc_internal user can't able to see the group information in service portal

Rohith11
Tera Contributor

Hi All,

 

In catalog we have sys_user_group reference variable, when SNC_internal role user try to raise a request they can't able to select the group in reference variable it shows "no group found" the Admin and ITIL role user able to see the group. I checked the ACLs and Business rules related to sys_user_group table. but still not able to find the cause of issue.  Please help me to resolve this issue.

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