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SNOW Integration with MS Teams for Virtual Agent

srinivasareddyy
Tera Contributor

Hi 

 

When I am trying to integrate with MS Teams for a virtual agent, I get the following error when providing Microsoft account details for login.

 

The Microsoft Teams tenant associated with username@example.com is currently registered with instance https://dev.service-now.com.  If you want to proceed with the installation, reach out to your system administrator to first uninstall from https://dev.service-now.com.

Note: If your current instance is on Tokyo release but https://dev.service-now.com is on pre-Tokyo release, please refer to the product documentation for important instructions.

 

Currently, the SNOW version I am using is in Washington.

1 REPLY 1

Kalyani21
Mega Guru

Hello,

 

Did you check the checklist from here? 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993612

 

Similarly, Similar Link  please check this thread as well.

 

Regards,

Kalyani Shaha