SNOW Integration with MS Teams for Virtual Agent
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12-29-2024 11:01 PM
Hi
When I am trying to integrate with MS Teams for a virtual agent, I get the following error when providing Microsoft account details for login.
The Microsoft Teams tenant associated with username@example.com is currently registered with instance https://dev.service-now.com. If you want to proceed with the installation, reach out to your system administrator to first uninstall from https://dev.service-now.com.
Note: If your current instance is on Tokyo release but https://dev.service-now.com is on pre-Tokyo release, please refer to the product documentation for important instructions.
Currently, the SNOW version I am using is in Washington.
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01-15-2025 10:37 PM
Hello,
Did you check the checklist from here?
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993612
Similarly, Similar Link please check this thread as well.
Regards,
Kalyani Shaha