SNOW to Jira Bi-directional integration without 3rd Party apps or Integration Hub.

[User667175]

Hi all, 

Firstly I have fairly basic understanding of how Jira works but one of our Jira admins is providing assistance on this. 

I'm looking for advice on how to link SNOW to Jira via a REST integration. I've read the article by John Anderson but I don't think it quite works for what I require. 

Use case: 

• Incident raised in SNOW -> Outbound Rest to raise issues / bug in Jira. 
• Whenever JIRA is updated it fires an outbound rest from Jira to SNOW updating the incident. 
• Whenever SNOW is updated not via inbound REST it fires an outbound rest to Jira updating the Jira bug/issue. 
• Fully bi-directional API via Rest calls. Both Updating both sides of the API when an update occurs on either side.

So far I've created and inbound and outbound rest call in ServiceNow. The Outbound rest call will create a bug in Jira but we can't form a connection to the Inbound endpoint. The issue as far as I can see, is that Jira uses webhooks rather than have a full outbound REST, because of this we can't authenticate the webhooks and can't form the connection. 

Has anyone encountered the above and if so what workarounds did you put in place. Currently a third party app and the integration hub aren't an option. 

Thanks in advance,

Mike

[Raj68]

Hi Mike,

Please go through below link hope it will help you somehow in your requirement:'

https://developer.servicenow.com/app.do#!/share/contents/5185213_jira_rest_based_integration_poc?v=1.01&t=PRODUCT_DETAILS

NOTE: Mark correct or helpful if it helps you.

Warm Regards,

Raj patel

[Pooja Devkar · Accepted solution]

Hello,

You can start looking at the below threads in the SN community:

• https://community.servicenow.com/thread/163999
• https://community.servicenow.com/message/692162
• https://community.servicenow.com/message/1107537

Mainly, the integration SNOW -> JIRA should be possible to be achieved by following the below guide:

• http://www.john-james-andersen.com/blog/service-now/rest-based-servicenow-jira-integration-poc.html

While the communication JIRA -> SNOW should be achieved by using webhooks:

• https://developer.atlassian.com/jiradev/jira-apis/webhooks (documentation for JIRA Server)
• https://confluence.atlassian.com/adminjiracloud/managing-webhooks-776636231.html (doc. for JIRA Cloud)
• https://community.servicenow.com/community/blogs/blog/2016/06/01/how-to-integrate-webhooks-into-serv... (config on ServiceNow side)

Please mark correct & helpful; if it's useful to you.

Thanks & Regards,

Pooja Devkar

[Bhavani Yenugan]

Hi,

I am also facing the same issue. Could you please share the workaround here?

[Eric Smith]

Hi, i think a 3rd party solution is perhaps the best option. As someone who often has to deal with SNow Jira integrations, I prefer the connector option. It's faster and easier. The tool I use for the Snow Jira integration is called ZigiOps and works bi-directionally. Now, looking at your use case, I think you might want to take a look at it here - it covers it.