Soap Response Logging

[ctsmith]

External web services makes a SOAP call into our instance to create an incident.   We send a SOAP response back.   I can't seem to find this outbound SOAP response logged anywhere.   And where is this response formatted/created?   Since it's a seemingly out of the box incident SOAP response, do we not have access to it?   Is this a scripted web service not visible to admins?

Thanks!

Chris

[Mike Allen]

The code that composes the response is not accessible.   I have tried to edit it in the past to add output parameters and could not.   I have never thought to look for a log of the response, but if I find one, I'll tell you.

[Arjen Prins]

Hi Mike - did you ever find a way to edit the response of an ootb table web service?

I'd like to add field fields such as a status and error message to the response but can't find anything on how to edit the wsdl.

Thanks,

Arjen

[ctsmith]

I found a way in (sadly not OOB tables so far) transform scripts, but it doesn't seem to be working correctly.   I've opened a ticket with HI as it seems other users are running into the issue.

Web Service Import Sets - ServiceNow Wiki

Status and Error messages:

Transform Map Scripts - ServiceNow Wiki

[ctsmith]

Even weirder, I have a custom SOAP response that is both a success and a failure at the same time. An onBefore Transform script:

error = [];

//error_message = "oops";

//status_message = "There is no error.   Move along";

response.RequestNumber = rc.number;

response.RequestSysID = rc.sys_id;

//gs.log(error);

The result:

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

    <SOAP-ENV:Body>

          <insertResponse xmlns="http://www.service-now.com/u_esb_integration_request">

                <sys_id/>

                <table>sc_cat_item</table>

                <display_name/>

                <display_value/>

                <status>error</status>

                <RequestNumber>REQ83063</RequestNumber>

                <RequestSysID>71abxxf9132772000ec059722244b0e5</RequestSysID>

                <status_message>Success</status_message>

                <error_message>onBefore script error.</error_message>

          </insertResponse>

    </SOAP-ENV:Body>

</SOAP-ENV:Envelope>

So, it's still giving me my custom SOAP response, but it also says my script has an error.  

This is very confusing:

<status_message>Success</status_message>

<error_message>onBefore script error.</error_message>