Software request triggers the two workflows, how shall I trigger only my workflowfff

[Raju Singh1]

Hi Experts,

I have designed a workflow for ordering Software. The process is that it opens a request item then an RITM.

I am facing a problem that whenever I request for a software, it opens two workflows for a service Request, one is oob workflow Service Catalog Request, and my designed workflow SC-Software Request wf. As a result it automatically sets the Approval value as Approved due to the oob process Runs.

I am unable to separate it. I want only my designed SC-Software Request wf to Run. The only method is to quote a price of the software I think which If I increase more than $1000, then it will not set the value automatically to be approved. Is there a way I only want my workflow to Run for this Request.

Regards,

Raju Singh

[SanjivMeher]

Added one more line to correct it. Business rule on request on insert and on update

var title = '';

var ritem = new GlideRecord('sc_req_item');

ritem.addQuery('request',current.sys_id);

ritem.query();

while (ritem.next())

{

        if (title=='')

        {

                  title = ritem.cat_item.getDisplayValue();

        }

        else

                  title = title + ','+ritem.cat_item.getDisplayValue();

}

current.short_description = title;

[Raju Singh1]

No, Sanjiv

Still it doesnt work.. The short description doesnt get populated yet even after putting this code.

[SanjivMeher]

Worked for me

[Raju Singh1]

I am not sure, when I put the same query... Why do I get the short description as 'title'

I do not get the catalog item name at all...

Here is the screen shot of the code which is exactly your code.

Here is the result in the Service Request

can I get the name of the category like the the service catalog category is 'Software Request'

[SanjivMeher]

Correct line 19

current.short_description = title;

instead of current.short_description = 'title'; ->this is wrong