Software request triggers the two workflows, how shall I trigger only my workflowfff

Raju Singh1 · ‎01-19-2018

Hi Experts,

I have designed a workflow for ordering Software. The process is that it opens a request item then an RITM.

I am facing a problem that whenever I request for a software, it opens two workflows for a service Request, one is oob workflow Service Catalog Request, and my designed workflow SC-Software Request wf. As a result it automatically sets the Approval value as Approved due to the oob process Runs.

I am unable to separate it. I want only my designed SC-Software Request wf to Run. The only method is to quote a price of the software I think which If I increase more than $1000, then it will not set the value automatically to be approved. Is there a way I only want my workflow to Run for this Request.

Regards,

Raju Singh

SanjivMeher · ‎01-22-2018

Use below

var title = '';

var desc = '';

var ritem = new GlideRecord('sc_req_item');

ritem.addQuery('request',current.sys_id);

ritem.query();

while (ritem.next())

{

if (title=='')

{

title = ritem.cat_item.getDisplayValue();

desc = ritem.cat_item.category.getDisplayValue();

}

else

title = title + ','+ritem.cat_item.getDisplayValue();

desc = desc+','+ritem.cat_item.category.getDisplayValue();

}

current.short_description = title;

current.description = desc;

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

Raju Singh1 · ‎01-19-2018

Is there a way to attach a service Request workflow (not Service Request Item) based on categories for Service Catalog

Raju Singh1 · ‎01-19-2018

Basically how the workflows works in Service Catalog is that it work in two sets.

1) one workflow works for Service Request. I am not sure how to segregate this based on categories as it doesn't show the condion as Categories

2) second workflow works for Request Item. This can be segregated as I get the conditions for categories in this workflow

riyanka5 · ‎01-19-2018

Hi Raju,

The one which you want to run change the condition based on the short description of the request which is generally same as that of a catalog item.

Hope this helps.

Thanks,

Riyanka

Raju Singh1 · ‎01-19-2018

Hi Riyanka,

short Description of the request is not getting filled from the catalog item. It comes as a blank field. Hence I am not able to use this condition in Service Request. However, short description of the RITM is getting field from the catalog item.