SolarWinds fields update issue on servicenow instance.
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3 weeks ago
Hello All,
In the Network Gear class record the IP address is not getting updated from Solarwinds. I have configured SolarWinds Service Graph Connector.
And also the Serial Number is not getting correctly updated on Hardware assets from SolarWinds.
Could anyone help me on this. Thank you.
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3 weeks ago
Hi,
Please refer the documentation on which fields Solarwinds SGC will update.
The IP address will get inserted into IP address table (cmdb_ci_ip_address) not directly on the IP address field on the Network gear table.
If the serial number is missing then you can check the import set record whether from the API itself you are getting serial number. Sometimes the serial number wont be present in Solar winds itself.
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3 weeks ago
Hi Vivek,
Thanks for sharing the link and the information.
On these tables "cmdb_ci_microsoft_iis_web_server", "cmdb_ci_computer" I can see the data.
On the below tables, I'm not able to see the data
cmdb_ci_availability_zone
cmdb_ci_cloud_key_pair
cmdb_ci_logical_datacenter
cmdb_ci_cloud_service_account
cmdb_ci_cloud_subnet
What might be the issue. Can you please help me on it. Thank you.
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3 weeks ago
Did you get a chance to check that there are data available in import set tables for these tables?
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3 weeks ago
Hey, Vivek thank you. I observed that there is no data in SolarWind, so the data is not coming from SolarWinds. Due to this the table is showing as empty. Thank you again.
One more issue is that, the serial number is not tagging properly to hardware record.
When I see in "First Non Null Serial Number" in SG-SolarWinds Hardware the source field is showing u_servicetag, u_hardwareserialnumber and the target field is showing "serial_number" but the serial number from solarwind is not getting tagged properly in ServiceNow.
Could you plase help me on this?
