Some Email from a given sender move to Junk

amacqueen
Mega Guru

I've posted something similar before but hopefully I've clarified the requirement enough to post again.

Scenario, some email from a particular email sender(s) needs to be ignored. For an example if email from sender@domain.com with subject line contains 'This is junk' move to junk mail folder before doing anything else.

I would have thought a business rule such as below would work but it doesn't?

BR.PNG

1 ACCEPTED SOLUTION

Angus, did you see my other response r.e. the Email Filters plugin?   Very easy to use.



You would just create a new filter with the following conditions and scripts:


____Jim_C_____.png



And then add the following Filter Action to send it to the Junk folder:


____Jim_C_____.png


View solution in original post

6 REPLIES 6

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Angus,



I've tried the same BR and it worked. For testing, I have just inserted a record with the above condition and the mailbox was set to Junk.


From screenshot it looks like you have forgot to check the field "active" and "advanced" checkbox to true. Also make sure you have the before business rule.



Please let me know if you have any questions.


Thanks Pradeep, it had been set active but I disabled it when the rule failed. I'm just trying again having ticked the advanced box and made sure it's a before insert.


Still not working, I think I may have to define an inbound action that refers to the business rule but I don't know how to do that?


Angus, did you see my other response r.e. the Email Filters plugin?   Very easy to use.



You would just create a new filter with the following conditions and scripts:


____Jim_C_____.png



And then add the following Filter Action to send it to the Junk folder:


____Jim_C_____.png