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Some External users are unable to view MFA registration options during the sign-in process.

Mahesh Pydisett
Tera Expert

Hello Everyone,

We have identified an issue where some external users are unable to access the Multi-Factor Authentication (MFA) registration options during the sign-in process. The affected users are able to enter their credentials successfully; however, after authentication, they are presented with the screen shown below and do not see any available MFA registration methods.

As a result, the users are unable to proceed with MFA setup and complete the authentication process.

 

MaheshPydisett_0-1790084342976.png

Please let me know if any of you have encountered this issue previously.


Thanks in Advance

 

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