Some of my "Reference" fields simply won't show up and I don't kn0w why

C_dric Chen
Tera Contributor

Good morning, everyone. I'm dealing with a rather inexplicable situation here.

 

My co-workers have created two global table for importing some contacts from the MS CRM (at this moment, they're empty). I created two fields in the app that I'm developing, each field using one of the two tables as the reference. However, when I opened the table (both in the form view and in the workspace), these two fields simply would not appear.

 

I tried creating ACLs for these fields, but that didn't solve the issue.

 

I tried creating several other fields that are not "Reference" fields. These fields appeared normally.

 

I tried accessing the global tables themselves, and I was able to.

 

Does anyone have any ideas why this is happening?

Thank you in advance!

3 REPLIES 3

Hemanth M1
Giga Sage
Giga Sage

Hi @C_dric Chen ,

 

i Just tried the same , i could able to see the fiels , G1 is record from global table, My app is mu custom app.

HemanthM1_0-1693591489480.png

 

Did you check the XML of the record just to check if fields are on the table??

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hello.

 

I only checked whether the fields are in the form views. I didn't check the XML. Could you tell me how to check the XML?

 

Thank you.

Hi @C_dric Chen ,

 

go the record > form view > right click > show XML

HemanthM1_1-1693592621167.png

 

 

Check the XML with your field name 

HemanthM1_2-1693592669298.png

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025