Some persons are unable to select the CI

suresh96
Tera Contributor

‎08-13-2024 05:32 AM

While creating change request some persons are unable to select the CI, it is showing no records found. But he is able to see in the CMDB table.

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Mark Manders
Mega Patron

‎08-13-2024 05:36 AM

What is the reference qualifier on the CI field? If that is also looking at relations or something like that, the access to the relationship table is also needed.

You could use the Security debut or Access analyzer to troubleshoot on ACL's, but the reference qualifier could give a clue.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-13-2024 05:43 AM

Please check the roles/ ACL also when you say person, what capacity they hold is system?

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