Some Requests are not closing after RITM closes, and I haven't found a pattern for this behavior.

Lucas Rodrigues
Tera Contributor

‎03-12-2025 02:39 PM

LucasRodrigues_0-1741815535820.png

As you can see in the image above, there are so many closed ritms that the stage column is not completed. And it occurs with many catalog items. Where should I search to found the problem? I do not know if there is a Business Rule that close the Request or something like that.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 03:08 PM

Hi @Lucas Rodrigues 

 

Is this the same for all items or only a few? Also, is the flow common for all or separate? Please check these points.

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