Some users are unable to login in service now, everytime login, enter user name and password, logout

varshajain
Tera Expert

an hour ago

Some users are unable to login in service now, everytime login, enter user name and password, logout.
Even their profile is active and not locket out

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2 REPLIES 2

palanikumar
Giga Sage

an hour ago

Are they logging in via SSO or via internal user id / password?

Thank you,
Palani
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Tanushree Maiti
Tera Patron

21m ago

Hi @varshajain 

 

  • Go to sys_user table, locate the user, and check the Source field. If there is an LDAP source referenced there, clear the field, save the record, reset the password, and force a re-login.
  • If the guest user is not set to the Global domain, and the user attempting to log in is outside the guest user's domain, the authentication will fail.
  • If you have Account Recovery enabled, locked cache states or old configurations may continuously reset the login session. You may need to temporarily disable Account Recovery, log in with an administrator account to process the user reset, and re-enable it
  • Verify that your Multi-SSO installation exits are correct and not conflicting with legacy SAML configurations. (Refer: KB0778207 User gets logged out immediately after logging in )

Also check : 

KB2899329 Users unable to login even after password reset from their profile page 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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