SOW: Incidents created from Interactions are not showing in Related Tasks related List

[dattanarend]

Hi Community,

I'm facing an issue where, while creating an incident from an interaction using the Create Incident UI action, the incident is not appearing under the Related Tasks section of the interaction. Additionally, no record is being created in the interaction_related_record table.

I followed the solution provided in this KB article: KB0852997, but unfortunately, it didn't resolve the issue.

Has anyone encountered a similar problem or can suggest a fix?

Thanks in advance for your help!

[Laveena-Agarwal]

This looks like relationship is broken , it happens sometimes due to data issues also. Put logs in your Ui  Action script  in all the loops/statements.