SOW - Record variant page - custom view

SN User
Giga Contributor

Hi,
I'm very new to Configurable Workspaces but have managed to understand a few things regarding order and audiences.  I honestly have a lot to learn about it and I believe my understanding of Views functioning in Workspaces is not correct.

Here's my simple scenario using the Service Operations Workspace:
1. created new page using the Legacy List template

2. when I click on a record in that list (incident table) I'd like a specific view to be presented in a new Workspace tab.


Rather than tell you my convoluted way of all the methods I've tried.  I come to you all with a humble heart.  I probably don't understand a lot of the native UI views and how/if they affect the Workspace views.  Are they different?  I'm looking for some help on how to achieve this.  I honestly want to understand, not just throw a solution in.

 

Thank you, all for your help.  I have high regard for anyone that can learn this and do it well.

 

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