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‎11-19-2024 12:21 AM - edited ‎11-19-2024 12:29 AM
when we create demand from idea by clicking create task from idea portal OOB short description and description is auto populated from idea to demand. Where this mapping is defined ?
Solved! Go to Solution.
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‎11-19-2024 01:17 AM
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‎11-19-2024 01:17 AM
This could be helpful 🙂
https://www.servicenow.com/community/spm-forum/convert-idea-to-task-add-other-task-options/m-p/99232...
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‎11-19-2024 05:28 AM
This runs the "Create Task" UI Action
https://yourinstance.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D2459e42cb7b0330011a43d28ee11a94cwhich opens a dialog box for you to select the Task type and then runs the "Convert to Task" API REST call
POST https://yourinstance.service-now.com/api/now/idea_management_portal/idea/convert_to_task
It doesn't appear to be sending those fields specifically. My guess is that API call looks for fields with the same name/type or is hard-coded to just add the short description and description.
