SSL Certificate for Custom URL

Daniel Souza
Kilo Contributor

‎11-12-2018 09:19 AM

Hi All,

 

We configured a new custom url for our SErvice now, but during the process we didnt find a path to put our certificate for the https url. We create a url like   xxxx.ourdomain.com.br, but Service now used a let´s encrypt certificate.

 

We need to use our certificate instead of this one, is it possible?

How do we do that?

 

Labels:
  • 4,528 Views
4 REPLIES 4

Geoffrey2
ServiceNow Employee
ServiceNow Employee

‎11-12-2018 10:03 PM

It is not possible at the moment.

Associating custom URLs to your instance

find_real_file.png

Preview file
17 KB

Cayley
ServiceNow Employee
ServiceNow Employee

‎02-25-2019 04:07 PM

For SSL on custom urls you do not need to import the certificate.
As long as you have a CAA record with LetsEncrypt.org for that url then ServiceNow can verify it automatically.

If you already have a CAA for the url with another provider eg. Global Sign, then you will need to update it to include LetsEncrypt.org (as ServiceNow currently only supports CAA with LetsEncrypt.org)

0 Helpfuls

Che Pazzo
ServiceNow Employee
ServiceNow Employee

‎05-08-2019 07:57 AM

The doc is wrong. It is not possible to create a CAA record for a CNAME; this is an invalid configuration. The CAA record is created automatically by service-now as needed.

0 Helpfuls

Mousyi
Tera Contributor

‎09-08-2021 05:36 AM

Hi evryone,

we are facing of the same need, but Service now used a let´s encrypt certificate and we can not configure our customer certificate!

I'd like to know if they have an Enhacement on this topic? 

regrads

 

0 Helpfuls