CSM Customer User Cannot Access Parent Account

[AlwinJebakY]

I have requirement in ServiceNow CSM, 

CSM Customer User with following roles snc_external, sn_customerservice.customer, sn_customerservice_case_manager 

In CSM Generally User Having access their account and child accounts and contact relationship accounts as well
In My Case Need access to view the Parent Account as well, any OOB is there ? 
Suggest Good Idea



Thanks 

#CSM #CSM Portal #ACL #Queryrule

[sandeepdutt]

Hi @AlwinJebakY ,

OOTB CSM Customer User cannot see Parent Accounts Unfortunately.

[AlwinJebakY]

Thanks @sandeepdutt 
Do you have any idea to achieve it ?