SSO Test Connection - Logout Results Error

[joymorales]

Hi Team.

I upgraded my instance's MultiSSO plugin to MultiSSOv2 by following the steps on this page:  Upgrade instructions for the New York and later Multi-SSO plugin - Support and Troubleshooting (serv....  All went well until I ran the IDP connection test where I received the following error: 

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SSO Logout Test Results
-Cannot logout of IDP's session.
-Test Connection user is same as the user logged into the system through Multi SSO.
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Everything else on the test indicated "received", "retrieved", "validated" and "succeeded".

I looked at the log and the only information that did not have a successful message was this: **** NEED LOGOUT SET TO TRUE ****

I looked at the Installation Exits (including MultiSSOLogoutv2 which is set to TRUE) and Single Sign-On Scripts and they were set as indicated in the troubleshooting information on the above linked page.

Any suggestions on what the Test Results error message indicates and what I can do to resolve it will be greatly appreciated.

[Vasantharajan N]

Hi @joymorales 

1. Create user whose user id is not same as your windows login id say myadmin and grant admin role.

2. Use Incognito mode in chrome browser or In-Private window in other browser.

3. Login as myadmin and test the SSO connection.