SSO with Service Portal and Multiple Identity Providers

[DVO]

Hi All,

We have multiple identity providers (and all properties enabled) and are wanting users to have a seamless SSO experience when accessing portal. Users will be accessing portal via Okta/azure or manually portal URL. The issue is - whenever a user attempts to access Portal, they are forced to manually input a login instead of SSO.

I have looked into setting a default identity provider in the glide.authenticate.sso.redirect.idp property but that does not allow other users outside of that default idP log in and authenticate. 

Has any one been able to achieve accessing their Portal through SSO? Is there a way set which SSO idP users are redirected to? Can we dynamically modify this system property to do so?

Thanks,

[sachin_namjoshi]

You should get solution below

https://community.servicenow.com/community?id=community_blog&sys_id=606e6eaddbd0dbc01dcaf3231f96193a

Regards.

Sachin

[DVO]

Thank you for your reply. I have encounter this Post. I have all of the appropriate properties enabled. Additionally, his solution of adding a default idp sys ID on the system property will NOT allow users from a different idP (who are not part of the default idP) to SSO.

[Gowrisankar Sat]

Check out these two links as well:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/concept/c_S...

https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

[DVO]

Hi. I might add, that I am looking for a seamless solution to enable SSO. If there is a solution which does not require users to click external login or input their login. Additionally, redirecting users to portal is not an option. Is there no OOB solution from ServiceNow to resolve this? It is difficult to believe we are the only ServiceNow customer to experience this issue.