Stage of RITM not updating to request cancelled if the approval is rejected

[Anubhav24]

Hi All,

I have a flow which involves multiple approvals and catalog tasks, if the first approval is rejected the state of RITM gets updated to Closed Incomplete as per the update record step in flow however stage does not updates to "Request Cancelled". Ideally if state moves to closed incomplete stage automatically moves to request cancelled and this happens if later approvals are rejected.

Also when I checked the flow diagram of my flow the request cancelled state is shown at the very last approval.

Do I need to update the stage explicitly as well or is there an issue in my flow ?

Thanks in advance.

[G Ponsekar]

Hi @Anubhav24 ,

Are you doing the approvals action and validation of approvals to set RITM stage as "Request Cancelled" in parallel?

[Anubhav24]

Not in parallel , I think I should have added a stage updation in between the actions like below :

[Anubhav24]

Hi All , this was the solution , I missed adding and was investigating more into the issue 🙂

[Rafael Batistot]

Hi @Anubhav24 

This behavior is caused by approvals action, 

For each request approvals, if approved or rejected, you need set a approvals action