Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Reopened" the activities information from the original case is not shown

LaxmanVeerA
Kilo Contributor

‎07-23-2025 03:20 AM

Hello Team, 

 

When a case status is changed to "Reopened" the activities information from the original case is not shown for some records.

LaxmanVeerA_0-1753265923970.png

We see so many records. 

 

 

0 Helpfuls
  • 279 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-23-2025 06:24 AM

Hi @LaxmanVeerA 

Did you try repairing the Case plugin once?
And was it working earlier or not?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

PittalaL
Tera Contributor
In response to Dr Atul G- LNG

‎07-25-2025 02:59 AM

Hi @Dr Atul G- LNG 

Previously it was working normal. Its custom build application 

0 Helpfuls