Reopened" the activities information from the original case is not shown

LaxmanVeerA
Giga Explorer

‎07-23-2025 03:20 AM

Hello Team, 

 

When a case status is changed to "Reopened" the activities information from the original case is not shown for some records.

LaxmanVeerA_0-1753265923970.png

We see so many records. 

 

 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-23-2025 06:24 AM

Hi @LaxmanVeerA 

Did you try repairing the Case plugin once?
And was it working earlier or not?

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Dr. Atul G. - Learn N Grow Together
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PittalaL
Tera Contributor
In response to Dr Atul G- LNG

‎07-25-2025 02:59 AM

Hi @Dr Atul G- LNG 

Previously it was working normal. Its custom build application 

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