Reopened" the activities information from the original case is not shown
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07-23-2025 03:20 AM
Hello Team,
When a case status is changed to "Reopened" the activities information from the original case is not shown for some records.
We see so many records.
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07-23-2025 06:24 AM
Hi @LaxmanVeerA
Did you try repairing the Case plugin once?
And was it working earlier or not?
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-25-2025 02:59 AM
Previously it was working normal. Its custom build application