Standard Change and Risk Assesment

[Sam Ogden]

Hi All,

I am currently exploring the standard change options.

On our normal changes the user has to fill in a risk assessment.

On standard change how will this work?  Is it possible so when the user proposers fills in a standard change template that they fill in the risk assessment details and then when the standard change is being used the risk assessment no longer needs completing?

What is best practice around this?

Thanks

Sam

[Jay81]

If you have implemented similar normal change (5 times) successfully you can consider it for standard change.

Ex : Data upload in service now, switch port change etc

Standard change can also be defined by change manager based on the impact. Risk assessment is not required for standard change because only repetitive changes with proven track record will be considered.

[Sam Ogden]

Hi Jayantha,

Thanks for the above. I thought that would be the case.  

On the Change form there are 'risk' and 'impact' fields.  What is the best way to handle these on standard change? is there a script that sets that all standard change = the same risk and impact?

Thanks

Sam

[Jay81]

You can set the Risk and impact values to low when you create standard change templates.

[nidhi12]

But still if somebody needs risk assessment link on the standard change proposal form. is it feasible?

Can we bring the risk assessment link?