How to Add Variables to Old RITMs

[kshaw]

I have a variable recently added to my catalog item. I want to now add that variable to old RITMs so that I can make use of it in reports on all records of this requested item.

Variable is defined as:

• name 
• Question
• sys_id
• order
• part of a variable set

I want to add the variable to old RITMs so that it shows up in the correct variable set at the correct order (for correct display on form).

It may be a 2 step process:

• add variable to existing RITMs (if missing)
• set the value of the newly added variable per RITM (table lookup using another variable value)

[Brian Lancaster]

On variables there is a field that is not normally on the form. It is called Global. Try checking this box and it should show up on the old RITMs.

[kshaw]

That doesn't work. Global makes the variable available for other cat_items beside the one it is in.

It does not add the variable to old/existing ritms.

[Brian Lancaster]

I have never see it make a variable appear on other item. Global is used to make it show up on RITMs and TASKs that have that variable associated with the cat_items when using the same workflow for multiple items.

[kshaw]

This is the reply to a community question about the global attribute...

it means this

If selected, the variable is available for all catalog tasks within service catalog workflows or execution plans by default. If deselected, the variable must be associated with individual catalog tasks.

https://www.servicenow.com/community/developer-forum/global-checkbox-on-item-or-record-producer-vari...

Looking at SN docs, in reviewing their comments again it seems to refer to the variable been available across tasks and other item - new items being created. It does not add the variable to existing RITMs already in play. Checking that field did not make it appeart in old RITMs.