Standard Change Approval Workflow Configuration

curr_user
Tera Contributor

We need an approval workflow created for Standard Change Templates to create approval tasks which would be assigned 'CAB Approval' group for template proposals, modifications, and retirements.
The approval workflow is triggered on Standard Change Template proposals, modifications, and retirement.

All standard change template proposals, modifications, and retirement submissions will trigger approval from the group "CAB Approval" where one of the members is required to approve and if any one of the members rejects, the template submission is not approved.
There is an OOB workflow present named 'Standard Change Proposal'. It forwards the request to Change Management group and we feel it should be modified according to the requirements after duplicating it.
Also, the OOB workflow will run on proposal and modification of templates not on retirement, so should we need to create another workflow for the retirement submission by duplicating the OOB workflow and configuring the proposal script to retirement script?
Also, after creating the workflow where it should be attached?
Can we get the workflow configurations for the requirements stated above.
Any assistance on this would be greatly appreciated.
I'll attach an ss for reference for where the functionality should work.
Thank you in advance!

curr_user_0-1741099150526.png

 

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @curr_user 

 

https://www.servicenow.com/community/developer-forum/add-an-approval-to-standard-change-proposal/td-...

 

https://www.servicenow.com/community/itsm-forum/standard-change-proposal-approval-to-be-modified-in-...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @curr_user 

 

https://www.servicenow.com/community/developer-forum/add-an-approval-to-standard-change-proposal/td-...

 

https://www.servicenow.com/community/itsm-forum/standard-change-proposal-approval-to-be-modified-in-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hello @Dr Atul G- LNG ,
Following the resources, we did modifications by changing the group in OOB workflow (Standard Change Proposal) for template proposal and modification. Currently working on the retirement template workflow by duplicating the OOB one making the desired changes.
Thank you!

glad, your issue is resolved.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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After duplicating OOB workflow for retire template approval, we need to make changes to the validate proposal workflow activity for retirement. Can you help us with this?