Standard Change not going through the Workflow when created via Record Producer

[Emily4]

Hello everyone. My developer is on PTO this week and I'm trying to figure out a problem, but not sure where to look.

When submitting a standard change manually, it follows this process (which is correct)
1. New - Change is created

2. Schedule Phase

3. Implement Phase

4. Post Implementation Ctask is created

5. Ctask closes (manual), Automatically moves to Review Phase

6. Add closure notes, click close button, Change Closes. 

We have standard change templates attached to Record Producers as well. 

When these are submitted, the change process breaks. 

1. Change is created from Record Producer

2. Schedule

3. Implement

4. NO Ctask gets created. You have to manually create one to move to Review phase

5. Close ctask, change state drop down to Review (doesn't automatically move).

6. Once in review stage, no Close button appears.

7. Add close notes, save record, Close button appears.

8. Close Change

Not sure why this started happening about a week ago.

But does anyone know where I should look to see why Record Producer created changes are not following process? 

Thanks! 

[Emily4]

yeah, that's the screenshot I posted above.

The conditions were changed last week by my developer.

I cant see the full condition because the dot walk is too long. 

And when I click the drop down, it doesn't show what is actually selected. 

[Dr Atul G- LNG]

For that, you need to check out the workflow and only then you can see the dotwalk.

[Dr Atul G- LNG]

Hi @Emily4