Standard change proposal assignment group
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‎07-24-2025 12:40 AM
Hi Community
I need to set the assignment group based on cmdb_ci field on the form I have disabled the OOTB assignment rule on std_change_proposal which was setting it to change management but now I want it to set the assignment group to the cmdb_ci approval group if the cmdb_ci has it if not then the assignment group should be IT approval group.
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‎07-24-2025 07:25 AM
Sorry, your question is a little confusing for me.
Could you please clarify whether:
-
You want to set the
cmdb_ci
approval group for Standard Change approval,
or -
You want to set the
cmdb_ci
group on the Change form after the Standard Change has been raised?
Please share a screenshot so I can guide you better.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-28-2025 03:47 AM
Hi @Dr Atul G- LNG
On the std_change_proposal record. I will try explaining better so when I go to propose a new standard change proposal and save it, it takes to the proposal record which is created and when I populate the cmdb_ci field on it then the assignment group should be populated as the approval group on the CI (change_control). When I modify a Standard change proposal it should populate the cmdb_ci from the existing standard change proposal so this is what I am trying to achieve
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‎07-28-2025 07:14 AM
Thanks for the detailed explanation. I tried the same in my PDI and understand that you want to populate the assignment group in the Change Proposal itself based on the CI, right?
I hope my understanding is correct.
If that’s the case, I’d say you’re creating technical debt. The reason is there is an out-of-the-box Business Rule that runs at the task table level and automatically populates the assignment group based on the CI or Service Offering.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-28-2025 12:14 PM
Hi @Dr Atul G- LNG
So are you telling me not to go ahead with this?