Standard Change Risk Assessment via REST API

[nhuksemak70]

Need: Fill out Change Risk Assessment via REST APT

Ask: looking for documentation for sn_sow_chg.

Observation:

Namespace "sn_sow_chg" offers an API call named "Change Risk Assessment (Internal)".

Where can I find documentation for this?

When I search for documentation for completing Change Risk Assessments, I can only find references to "Table" in the "now" namespace. I'm not sure this is the best solution. I think /api/sn_sow_chg was probably developed to solve this problem, but I can't find any documentation for it.

[Tony Chatfield1]

Hi, according to the doc's sn_sow_chg is a store application 'Change Management for Service Operations Workspace' that is installed with 'Service Operations Workspace ITSM Applications'

Components installed with Service Operations Workspace ITSM Applications (servicenow.com)

If API documentation is not available via developer site, then the recommendation is that you do not use\utilize the API, there is also a risk that the underpinning functionality could be updated or depreciated without notification.

Can you clarify why the table API is unable to 'fill out' your change risk assessment?

[nhuksemak70]

Hi Tony,

Thanks for the explanation.

We have had some success using the table API for a different but similar situation.  We have it working.  I was just thinking there must be a cleaner way to do this.  And, it appeared as though this new hook would be a better solution, so I thought I'd investigate.

Thanks for the explanation.