UI builder - Help required with list view that opens from score type container

[Snehal13]

Hi All,

I have a score widget container 'Test cases container' developed from UI builder in CSM/FSM workspace. Ref image below. When user clicks on the score, it opens list view of records. I want to show only 3 columns on the list view and it must show only these 3 columns for all users who get to this list view after clicking the score. However, the columns appearing on the list view are different for different users. 

I clicked Gear icon ,set few columns but columns for 1 user are diff than other user for this widget container list view. 

How to ensure that same set of predefined columns show for all users ?

[Dibyaratnam]

Go to sys_ux_list table, open the list that is opening on click of the container. Set the columns to be shown which will fix the set of columns to be shown on list.

[Snehal13]

Thanks. But I tried this and edited columns on the list view as above but still list view shows all columns

On this sys_ux_list  table, under CSM/FSM Configurable Workspace List Menu Config, I found 4 list views. Edited columns for all those 4 but the list view from score container still shows all columns 😞

[Dibyaratnam]

Did you check what is the listid which is being rendered on click of score container and change the layout for the same?

[Snehal13]

I am unable to find the right list view that renders after clicking the score. 

The URL changes to this - <instance url>/now/cwf/agent/home/sub/simplelist/sn_customerservice_case/params/list-title/Web%20only%20Cases/query/contact_type%3Dweb/list-view/Workspace