Standard Change : Unable to edit the "change request values" in the template

Sujatha V M
Kilo Patron
Kilo Patron

Hi Community, 

In standard change module, change manager is unable to edit the "Change request values" on click of the Modify template. 

We have checked on ACL and it has the "save_as_template" operation type but still no go. 

Accessed the Standard change properties as well and checked on the default values filters and restricted fields filters. 

The values are completely faded out. Have tried by adding the template_editor roles as well and checked still no go. 

What could be the reason? 

find_real_file.png

 Can someone help on this?

Regards, 

Sujatha

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
1 ACCEPTED SOLUTION

krzysztofsalbut
Giga Guru

Workaround

Create an ACL on the Change Request table with the following values:

  • Type: record
  • Operation: save_as_template
  • Admin overrides
  • Name: change_request.*
  • Role: itil

View solution in original post

10 REPLIES 10

Thanks.

 

It works