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03-04-2018 10:35 PM
Hi Community,
In standard change module, change manager is unable to edit the "Change request values" on click of the Modify template.
We have checked on ACL and it has the "save_as_template" operation type but still no go.
Accessed the Standard change properties as well and checked on the default values filters and restricted fields filters.
The values are completely faded out. Have tried by adding the template_editor roles as well and checked still no go.
What could be the reason?
Can someone help on this?
Regards,
Sujatha
Sujatha V.M.
Solved! Go to Solution.

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10-09-2019 12:27 AM
Workaround
Create an ACL on the Change Request table with the following values:
- Type: record
- Operation: save_as_template
- Admin overrides
- Name: change_request.*
- Role: itil
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08-23-2021 10:43 AM
Thanks.
It works