Standard Change : Unable to edit the "change request values" in the template

[Sujatha V M]

Hi Community, 

In standard change module, change manager is unable to edit the "Change request values" on click of the Modify template. 

We have checked on ACL and it has the "save_as_template" operation type but still no go. 

Accessed the Standard change properties as well and checked on the default values filters and restricted fields filters. 

The values are completely faded out. Have tried by adding the template_editor roles as well and checked still no go. 

What could be the reason? 

 Can someone help on this?

Regards, 

Sujatha

[aparnag]

Thanks Sujatha,

Even we tried a similar fix and its working fine now.

Thanks,

Aparna

[Mark Skinner]

HI 

To fix this issue you will need to create an ACL on the 'change_request' table

The ACL type would be 'save as template'

change_request *

Hope this helps. If this has helped please mark as correct

[krzysztofsalbut]

Please see solution in this KB article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0636146

[krzysztofsalbut · Accepted solution]

Workaround

Create an ACL on the Change Request table with the following values:

• Type: record
• Operation: save_as_template
• Admin overrides
• Name: change_request.*
• Role: itil

[Sujatha V M]

Thank you 🙂