Standard changes active is true after state = closed

CV1
Tera Contributor

Hello All,

 

We noticed that when "Standard Change" auto closes once submitted,  the "Active" field remains true.
I checked for Business rule mark_closed where the filter conditions are closed or cancelled. 
Please advise how to address this to set Active = false for closed standard changes.

 

TIA

2 REPLIES 2

Bert_c1
Kilo Patron

Hi,

 

I see the OOB business rule 'mark_closed' on 'change_request' table does have an Action to set "Active", "to", "false.

 

Screenshot 2023-10-16 192731.png

 

change yours to match. The Advanced script has no logic in my instance.

CV1
Tera Contributor

Hi ,

We have this  field [ Active to false] set currently. But still only standard changes are displayed as active = true though the state = closed.