Standard changes active is true after state = closed
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10-16-2023 04:03 PM
Hello All,
We noticed that when "Standard Change" auto closes once submitted, the "Active" field remains true.
I checked for Business rule mark_closed where the filter conditions are closed or cancelled.
Please advise how to address this to set Active = false for closed standard changes.
TIA
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10-16-2023 04:30 PM
Hi,
I see the OOB business rule 'mark_closed' on 'change_request' table does have an Action to set "Active", "to", "false.
change yours to match. The Advanced script has no logic in my instance.
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10-16-2023 07:06 PM
Hi ,
We have this field [ Active to false] set currently. But still only standard changes are displayed as active = true though the state = closed.