standard ticket page can't display all the contents of the 'Description' field, how to configure it show completed content in 'Description' field? Thank you!
HI
There are couple of ways in which we can get description field of incident show up on standard ticket page.
Go to Standard Ticket Configuration module and open it. Select Incident Ticket Configuration record.
1. Set the field Show Description to Always or When no variables according to what suits your requirement.
This will add the description field on ticket page with Show more/ Show less toggle as below
2. You can also include Description in Info fields field. This will show up Description alongside Caller, Urgency fields in standard ticket header as below
3. If you want to show description in separate tab then firstly we have to add a tab to Incident ticket configuration.
On the Incident Ticket Configuration page, Click New from the Tab configurations related list. On the newly opened page, select type as custom, give a tab name and select a widget which should be created such that it takes the incident sys_id and displays the description of the incident. Submit the tab configuration.
This adds a new tab with a widget to show description.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
HI
There are couple of ways in which we can get description field of incident show up on standard ticket page.
Go to Standard Ticket Configuration module and open it. Select Incident Ticket Configuration record.
1. Set the field Show Description to Always or When no variables according to what suits your requirement.
This will add the description field on ticket page with Show more/ Show less toggle as below
2. You can also include Description in Info fields field. This will show up Description alongside Caller, Urgency fields in standard ticket header as below
3. If you want to show description in separate tab then firstly we have to add a tab to Incident ticket configuration.
On the Incident Ticket Configuration page, Click New from the Tab configurations related list. On the newly opened page, select type as custom, give a tab name and select a widget which should be created such that it takes the incident sys_id and displays the description of the incident. Submit the tab configuration.
This adds a new tab with a widget to show description.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
Hi，On the Tab configurations related list. why did i don't have 'new' button?
I've followed the steps in #1 and it's not working for me. As for the additional tab option, can you elaborate on what widget I'm using here:
"On the newly opened page, select type as custom, give a tab name and select a widget which should be created such that it takes the incident sys_id and displays the description of the incident. Submit the tab configuration.
This adds a new tab with a widget to show description."
