Standard Ticket Tab widget not showing pending ticket details

[Bidduam]

We are using the standard OOB widget - Standard Ticket Tab, it works correctly when viewing incidents and request items unless that request item is in a pending state.

So if the request item is open, closed or anything other than pending the widget will show:

But if the request item is in pending is shows as:

So our users cannot see any comments of attachments if their request item is pending and therefore also cannot add any comments if they need to.

Ideas please? Again this is the OOB widget, absolutely no customisations. - I've attached a copy to show the code. 

I've also included a screen shot to show there are no customisations.

[Ankur Bawiskar]

@Bidduam 

if it's OOB behavior then possibly you might have to clone the OOB widget and update the code and add the widget again to your page

[Bidduam]

@Ankur Bawiskar yeah I tried that and unfortunately I have not been able to locate the specific part that excludes the pending state - I'm hoping someone would have done this already and could share their widget.

[Bidduam]

@Ankur Bawiskar  would you know which bit to update? or anyone else?

[Slawomir Wrona]

You can also try to edit the configuration instead of cloning the widget.

SN documentation: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/configur...