Start a conversation via teams with the Virtual Agent

Steve Munsell
Tera Expert

Good Morning Team,

 

I am wondering if there's a way that I could start a VA conversation via teams where the VA reaches out to the user based on an event.

For example let's say a new record is inserted into the sysapproval_approver table where I am the approver. I'd like the VA to then reach out to me via teams to let me know the approval is waiting.

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