start_date becomes NULL in state flow on Change Requests

[angehrs]

Good day friends

I'm in a bit of a quandary.  During the workflow movement of a Change Request, the Planned Start Date becomes NULL. I looked into the state models, rules, & scripts and can't seem to find where the start_date is behaving this way.  It's also not consistent.  I've created the same Change multiple times and it didn't occur each time.

Anyone have thoughts?

Thank you

Scott

[Tanushree Maiti]

Hi @angehrs 

1.  Open your browser’s console to ensure no JavaScript errors are breaking the form session during workflow updates.

2.  Look for client-side scripts inside the UI Action that trigger the workflow state to check  if that actions clear date fields if they fail specific validations

3. Search for custom onChange Client Scripts containing start_date or planned start date. Check if that is clearing date field.

4.  Check this KB: KB2803489 Change model state transition blocked after workflow approval 

[angehrs]

@Tanushree Maiti - Thank you!

1. ✔️

2. Where can I find state_model_move_to_implement?

3. ✔️ - None of these show that

4: ✅ - I have tested this and did not change the outcome

Regards

Scott

[Dr Atul G- LNG]

Hi @angehrs 

Could you please try to repair the change core plugin once?

[angehrs]

I have completed this. Running a test.

Stay tuned!

Thank you,

Scott